From inside the app
The fastest route. Open Settings and use the support form: your plan, channel, and account details attach automatically, so we can see exactly what you're seeing.
Open ShortLensBy email
Not signed in, or reporting something about your account access? Email us and we'll pick it up.
Answers to the common ones
Most questions about plans, billing, read-only access, and what counts as a Short are answered on the Pricing FAQ. A few pointers:
- Billing, renewals, and refunds are covered in the refunds and cancellation policy. Short version: no auto-charge, and a plan lapses to Free if you don't renew.
- What we do with your data is in the privacy policy. We only read what you authorize, and we never post to your channel.
- Your channel disconnected or a sync failed? Your history is safe and read-only. Reconnect from Settings and run a sync; if it still won't finish, email us the details.
What to expect
We read everything that comes in during the pilot and reply personally. Include your channel name and, if it's about a specific Short, a link, so we can look at the exact review you're asking about.